Home > Arc Solutions > Arc Operator Console – Direct Transfer Options

Arc Operator Console – Direct Transfer Options

Hi All

Within the Arc Operator Console there are a number of registry parameters that if changed offer some great features. One of these relates to the Caller ID when an Arc Operator completes a direct transfer to a internal user.

By default the registry setting “Direct Transfer” is set to off meaning that if a Operator blind transfers a call it will present the operators extension to the person receiving the transferred call. In many cases this is not the preferred option as the user would like to see who is calling them and where the call originated from.

To achieve this Arc have the following registry entry which when changed to “Internal” will present the end user with the Caller ID of the originating person rather than the operators extension.

HKEY_LOCAL_MACHINE\SOFTWARE\Arc Solutions\Call Connect\Operator\Defaults\

Once applied the operator will need to log out of the console software and then log back in.

Please note it is a requirement that the Operators have full rights to the Arc Solutions registry folder

Enjoy….

The Voice Man

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