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Arc Premium – Operator Console

Hi All

So as you may or may not know the Cisco Attendant console product is no longer available and from about CUCM 7.1 the Cisco Attendant Console option was removed from the GUI interface.

At this time Cisco and Arc Solutions joined forces and now Arc Premium is the preferred Operator Console software for Cisco Communications Manager.

Arc Solutions have worked with Cisco to produce some OEM based versions of the product

Cisco Unified Department Attendant Console:
Designed for team-based answering functions within large enterprises with support for up to two operator clients and up to 150 Cisco Unified IP Phone users per attendant console system

Cisco Unified Business Attendant Console:
Designed for mid-sized businesses with support for up to six operator clients and up to 500 Cisco Unified IP Phone users per attendant console system

Cisco Unified Enterprise Attendant Console:
Designed for larger enterprises with support for up to 25 operator clients and up to 100,000 Cisco Unified IP Phone users per attendant console system

More Info

http://www.cisco.com/en/US/products/ps7282/index.html

The above versions provide basic attendant console functionality however one of the key downsides to these Cisco OEM based versions is that they dont provide Messaging functionality, for example in queue messaging or an after hours message.

Arc Solutions provide this functionality as an add on module called Voice Connect(not available as an addon with the OEM versions), therefore you can use the Arc Premium console and also use the Voice Connect module to provide additional functionality for In Queue Messaging, Welcome Messages, After Hours Messages and this module also allows for IVR configurations to provide options to users calling into the system.

More info about this product can be found on the Arc Solution website

http://www.arcsolutions.com/asia_pacific/solutions/products/arc_premium.aspx

More information to come for configuration and troubleshooting assistance for this product

Enjoy…..

The Voice Man

 

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