Home > UCCX > CAD Agents Not Displaying In CSD Software

CAD Agents Not Displaying In CSD Software

Hi All

Had a few comments and concerns recently around the Cisco Supervisor Desktops (CSD) not being able to see all of the agents within the CSD software. Although the agents are part of the correct team they are not showing up.

Found the following information on how this issue can be resolved

Problem

CAD agents are not displayed on CSD

The agents that show up in CSD depends on the software communication. CAD software communicates to CSD about its state through UCCX. If communication breaks anywhere in this communication path, complete these steps in order to resolve the issue:
Note: This can occur because the sync is broken as the CSD shows no service after you choose the team.

Solution

1. Stop the Node Manager.
2. Restart the CTI manager in all the Cisco CallManager in the cluster.
3. Start the Node manager on the Master UCCX and wait until it appears.
4. Start the Node manager in the Secondary UCCX.

The Voice Man…

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Categories: UCCX Tags: , ,
  1. John
    May 11, 2012 at 3:17 AM

    I am running UCCX 8.5 and have only 1 agent who appears to be programmed correctly and is logged into CAD and taking calls fine, but is not seen in CSD. He is the only 1 of 12 agents on this team.
    thanks

    • May 14, 2012 at 2:11 PM

      Hi John

      Can you confirm that the agent is configured in the same team as the Supervisor within the UCCX GUI. You also mentioned that there are other agents in the team are these showing up in the system at all?

      Cheers

      TheVoiceMan

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