UCCE Client Links Cisco Desktop Admin, Supervisor & Agent Software

February 15, 2013 Leave a comment

Hi All

Here are a couple of links that are useful for downloading the UCCE Desktop Administrator, Supervisor and Agent software directly from the local UCCE environment

These are located on the UCCE PG servers and can be downloaded from the below links, just modify the PG IP Address

UCCE Cisco Desktop Administrator Software Links
http://UCCE_PG_Server_IP_Address:8088/TUP/CAD/Admin.htm

Cisco Supervisor and Agent Desktop Software Links
http://UCCE_PG_Server_IP_Address:8088/TUP/CAD/Install.htm

Enjoy

The Voice Man

Categories: UCCE

Configuring Outbound Services via Alternate Trunks ISDN & SIP

February 14, 2013 Leave a comment

Hey All

Have had a few questions around how you can determine which trunk a call leaves a customers environment, and how you can force calls through a particular trunk. This is very useful for customers who have multiple services but only have certain number ranges down each service, or if the customer wants to block CLI on one of the trunks and only send certain call out this one and the rest out one of the other trunks.

To set this up a few additional commands and dial-peers need to be configured on the relevant voice gateway to first locate the call with the correct calling number and then ensure it leave the system through the correct trunk to the carrier.

Using the Cisco IOS “answer-address” command this can be achieved

Usage Guidelines

Use the answer-address command to identify the origin (or dial peer) of incoming calls from the IP network. Cisco IOS software identifies the dial peers of a call in one of two ways: by identifying either the interface through which the call is received or the telephone number configured with the answer-address command. In the absence of a configured telephone number, the peer associated with the interface is associated with the incoming call.

For calls that come in from a plain old telephone service (POTS) interface, the answer-address command is not used to select an incoming dial peer. The incoming POTS dial peer is selected on the basis of the port configured for that dial peer.

First create some translation rules and then assign these translation rules to the translation profiles.

These will pre-pend a number for the incoming call to the gateway from CUCM in the below example this is 77 and 88 and remove the 77 and 88 including the zero (0) when it leaves the gateway and goes to the carrier

Note: Try not to use 99 as the prepending digits as this causes issues when you are then trying to strip the digits leaving the gateway

!
voice translation-rule 77
rule 1 // /77/
!
voice translation-rule 88
rule 1 // /88/
!
voice translation-rule 777
rule 1 /^770/ //
!
voice translation-rule 888
rule 1 /^880/ //
!
voice translation-profile PrePend77Incoming
translate called 77
!
voice translation-profile PrePend88Incoming
translate called 88
!
voice translation-profile Remove77Outgoing
translate called 777
!
voice translation-profile Remove88Outgoing
translate called 888
!

The below dial peers capture the calls based on their mask when leaving the CUCM system and matches on one of the below dial peers which in turns forces the calls out the relevant Trunks

dial-peer voice 77 voip
description === Outgoing Calls ALLOW CLI ===
translation-profile incoming PrePend77Incoming
answer-address 024321….
dtmf-relay rtp-nte h245-alphanumeric
codec g711ulaw
no vad
!
dial-peer voice 88 voip
description === Outgoing Calls BLOCK CLI ===
translation-profile incoming PrePend88Incoming
answer-address 029876….
dtmf-relay rtp-nte h245-alphanumeric
codec g711ulaw
no vad
!
dial-peer voice 1 pots
description === Outgoing Calls BLOCK CLI ===
translation-profile outgoing Remove88Outgoing
destination-pattern 88T
progress_ind setup enable 3
progress_ind progress enable 8
port 0/0/0:15
!
dial-peer voice 2 pots
description === Outgoing Calls ALLOW CLI ===
translation-profile outgoing Remove77Outgoing
destination-pattern 77T
progress_ind setup enable 3
progress_ind progress enable 8
port 0/0/1:15
!

Below is also a default dial-peer which has the standard destination-pattern 0T which captures any calls without a mask and sends them out the defined default trunk.

dial-peer voice 3 pots
description ==== Outgoing Calls Default ====
destination-pattern 0T
progress_ind setup enable 3
progress_ind progress enable 8
port 0/0/2:15
!
!

Enjoy

The Voice Man

Categories: CUCM, Gateways

Configuring and Troubleshooting PVDM3 Modules

February 13, 2013 Leave a comment

Hi All

Found a great link to a Cisco document which explains quite well how to confirm and troubleshoot DSP related issues for PVDM3 modules

http://www.cisco.com/en/US/docs/routers/access/1900/software/configuration/guide/pvdm3_config.pdf

Enjoy

The Voice Man

Categories: Gateways

Update

February 13, 2013 Leave a comment

Hey All

Wow it has been a while, have been stuck deploying way too may UC implementations and also a couple of interesting Cisco UCCE Contact Centres. During these deployments there have been quite a few issues and therefore solutions which I am hoping to share in the coming weeks, months etc

The Voice Man

Categories: Welcome

Warning: The /common file system is mounted read only

May 22, 2012 Leave a comment

Interesting one…..

Had an issue yesterday where we identified a Cisco bug (CSCti52867) relating to any of the following IBM MCS servers

MCS-7816-I4,

MCS-7825-I4

MCS-7828-I4

When logging into the CLI instead of getting the standard Admin prompt the following information was presented which encouraged me to investigate further

java.io.FileNotFoundException: /var/log/active/platform/log/cli.bin (Read-only file system)

        at java.io.RandomAccessFile.open(Native Method)

        at java.io.RandomAccessFile.<init>(RandomAccessFile.java:212)

        at com.cisco.iptplatform.fappend.ciscoRollingFileAppender.restoreIndex(ciscoRollingFileAppender.java:100)

        at com.cisco.iptplatform.fappend.ciscoRollingFileAppender.setFile(ciscoRollingFileAppender.java:43)

        at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)

        at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)

        at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)

        at java.lang.reflect.Method.invoke(Method.java:597)

        at org.apache.log4j.config.PropertySetter.setProperty(PropertySetter.java:196)

        at org.apache.log4j.config.PropertySetter.setProperty(PropertySetter.java:155)

        at org.apache.log4j.xml.DOMConfigurator.setParameter(DOMConfigurator.java:530)

        at org.apache.log4j.xml.DOMConfigurator.parseAppender(DOMConfigurator.java:182)

        at org.apache.log4j.xml.DOMConfigurator.findAppenderByName(DOMConfigurator.java:140)

        at org.apache.log4j.xml.DOMConfigurator.findAppenderByReference(DOMConfigurator.java:153)

        at org.apache.log4j.xml.DOMConfigurator.parseChildrenOfLoggerElement(DOMConfigurator.java:415)

        at org.apache.log4j.xml.DOMConfigurator.parseRoot(DOMConfigurator.java:384)

        at org.apache.log4j.xml.DOMConfigurator.parse(DOMConfigurator.java:783)

        at org.apache.log4j.xml.DOMConfigurator.doConfigure(DOMConfigurator.java:666)

        at org.apache.log4j.xml.DOMConfigurator.doConfigure(DOMConfigurator.java:616)

        at org.apache.log4j.xml.DOMConfigurator.doConfigure(DOMConfigurator.java:584)

        at org.apache.log4j.xml.DOMConfigurator.configure(DOMConfigurator.java:687)

        at sdMain.main(sdMain.java:602)

java.lang.NullPointerException

        at com.cisco.iptplatform.fappend.ciscoRollingFileAppender.updateIndex(ciscoRollingFileAppender.java:117)

        at com.cisco.iptplatform.fappend.ciscoRollingFileAppender.nextFileName(ciscoRollingFileAppender.java:92)

        at com.cisco.iptplatform.fappend.ciscoRollingFileAppender.append(ciscoRollingFileAppender.java:74)

        at org.apache.log4j.AppenderSkeleton.doAppend(AppenderSkeleton.java:221)

        at org.apache.log4j.helpers.AppenderAttachableImpl.appendLoopOnAppenders(AppenderAttachableImpl.java:57)

        at org.apache.log4j.Category.callAppenders(Category.java:187)

        at org.apache.log4j.Category.forcedLog(Category.java:372)

        at org.apache.log4j.Category.info(Category.java:674)

        at sdMain.main(sdMain.java:616)

log4j:ERROR No output stream or file set for the appender named [CLI_LOG].

   Welcome to the Platform Command Line Interface

    WARNING:

        The /common file system is mounted read only.

        Please use Recovery Disk to check the file system using fsck.

The solution to this issue cab be found at the following location

https://supportforums.cisco.com/docs/DOC-12955

Bascially you need to do the following

  1. Perform Backup of CUCM & UCXN  or Relevant UC Servers
  2. Use the Cisco Recovery Disc and perform a file system check (Note: If errors are found a rebuild and restore is required)
  3. Apply Disk Exerciser Utility
  4. Apply Server Firmware

Cheers

The Voice Man

Categories: CUCM, UCXN

Upgrading Exchange 2003/2007 to Exchange 2010 with Cisco Unity

May 15, 2012 Leave a comment

Hi All

Recently we have been required to complete some additional research into customers looking to upgrade their Exchange 2003/2007 servers to Exchange 2010. They still have the full blown Cisco Unity which heavily integrates into AD and Exchange, therefore what is required to upgrade and maintain the integrity of the Cisco Unity environment?

Cisco have a great document which explains how this is achieved and allows for the migration of user mailboxes from the Exchange 2003/2007 message store to the Exchange 2010 message store to be on going, meaning that all mailboxes do not have to be moved all at once, Cisco Unity can manage sending the VM’s to both exchange versions allowing for more in depth testing and smarter migrations

Check this out

Using MS Exchange 2010 with Cisco Unity

Cheers

The Voice Man

CUBE Configuration Example

May 14, 2012 Leave a comment

Hi All

Great link to a sample CUBE configuration from Cisco for integrating with CUCM

Check it out

CUBE Configuration Example

Cheers

The Voice Man

Categories: CUCM, Gateways Tags: , , ,