Posts Tagged ‘CUCM’

List Firmware Files on TFTP CUCM Servers

November 26, 2014 Leave a comment

Hi All

Here is a great tip for viewing phone firmware versions on a CUCM server.

Go to the CLI and type the model of the phone using the below standards

file list tftp SCCP42*
file list tftp SCCP45*
file list tftp SCCP75*

This will show you all the current firmware files that are installed on the CUCM server for these phone models



Categories: CUCM Tags: , , ,

Enterprise License Manager (ELM) – Insufficicent Licenses

November 25, 2014 Leave a comment

Hi All

It’s been awhile

So had an interesting one yesterday

A customer had an issues with licensing, they only had a temp license installed for a CUCM 9.1.2 installation and the grace period for applying the permanent license had expired.

What does this mean? Well they were not able to make any changes in the CUCM environment , it locked it down.

The permanent license was activated and applied but they realised that the amount of devices they had created were more than the permanent license amounted to, so they were still in the position of not being able to make changes even though the permanent license was there.

They ended up being about 7 devices over…………

So they have two options to sort this out, if you have gone over your licenses and can’t make any changes if you restart the CUCM Publisher once it is back up it gives you a 24hr grace period where you can make changes.

For this customer this would work so they could remove the additional 7 licenses and they would be back within there permanent license quota.

The other option if you do not want to restart and needed the issue sorted out straight away, you could request a temp license from Cisco Licensing and then apply this to the server, this would add to the existing permanent license and then allow you to remove the additional devices, once the temp license runs out you are back within you quota.



Categories: CUCM Tags: , ,

CUBE Configuration Example

May 14, 2012 Leave a comment

Hi All

Great link to a sample CUBE configuration from Cisco for integrating with CUCM

Check it out

CUBE Configuration Example


The Voice Man

Categories: CUCM, Gateways Tags: , , ,

New Auto Provisioning Tool -

May 9, 2012 Leave a comment

Hi All

It’s been a while but I am back on board

So….recently we have had a requirement for some management and auto provisioning tools to deploy and administer CUCM and the other UC product suites and I found that the makers of the UC reporting tool have released a new “Auto Provisioning” tool which creates all of the required configuration details within your UC environment and also updates some of the fields in AD.

Check it out here


The Voice Man

Reporting on Cisco Unified Communications Software

October 24, 2011 Leave a comment

Hi All

So you have implemented a new Cisco Unified Communications environment and would like to get some detailed reporting about the installation, configuration and system performance. Some of these applications have built in basic reporting options and of course you can use the RTMT (Real Time Monitoring Tool) to get more information out of the system, however there is another product which produces great detailed documents about the configuration and performance of the enviroment. The product Uplinx Report Tool for Cisco Unified Communications (

This product can report on the following systems

– Cisco Unified Communication Manager

– CUCM Audit (change) report

– Cisco Unified Presence Server CUPS

– Cisco Unity Connection CUC

– Cisco Emergency Responder CER

– Unified Contact Center Express UCCX 8

– Microsoft Exchange 2007/2010 UM role

– Phone Inventory Audit (Change) report

– Phone Inventory report including Serial number, model, MAC, MWI, status, location, switch neighbour details.

For more information check out the datasheet at the following link


The Voice Man

Where Has My Call History Gone!!!

October 21, 2011 1 comment

Hi All

So you have completed an upgrade to CUCM 8.x from a previous version and you have now found that all of your Missed Calls, Placed Calls and Received Calls are all missing since the upgrade.

Starting with CUCM 8.x Cisco introduced a new Security feature called ITL (Initial Trust List) files, which when upgrading from a previous version of CUCM or migrating from a different cluster can cause issues, one of which is loosing your previously recorded directory lists.

More info on Security and ITL files

If you encounter this problem there are a couple of things you can do to resolve, one is to manually delete the ITL file from each of the phones. Yes I know this could be time consuming by if you dont have too many phones deployed in the environment then this could be an option. Also please note there could be some other factors involved regarding this so read the link above for my information…

To delete the ITL files manually complete the following on the common phone models below

79XX – Settings > Security > Trust List > ITL File > **# (to unlock the settings) > Erase
89XX/99XX – Settings > Administrator Settings > Reset Settings > Security Settings

So if your deployment is quite large and a manual change on each phone is not really an option there is a great piece of software called PhoneView by Unified FX (

Check this software out, amongest all its other features the software can remove the ITL files from the Cisco IP Phones in bulk plus many others

Below is a screenshot of the software


The Voice Man

Categories: CUCM Tags: , , ,

Cisco Unified Communications Backup Software

October 19, 2011 Leave a comment

Hi All

I have had a lot of questions surrounding the backup process required for Cisco Unified Communications software including Communications Manager, Unity Connection and Presence.

Each of these pieces of software require an SFTP location to backup to. There are a number of SFTP software applications out there but one that I use all the time during deployments and implementions is by CoreFTP called mini-sftp-server.

CoreFTP have developed a mini FREE version of there server based product and this is great for quickly and easily backing up the CUCM, UCXN or Presence server you have just deployed and ensures all of the configuration settings created are backed up.

The software is easy to use just run it up and enter a Username, Password and Location for the backup files and click start, you now have a portable SFTP server. Just reflect these credentials into your Cisco CUCM, UCXN or Presence servers to complete the process. Please ensure that you have all your desktop firewalls etc turned off as these can sometimes interfere with the connection process

Please note: As a permanent backup solution it is always best to install a fully featured licensed SFTP server application, however the software discussed here is ideal for completing a quick and convenient backup of these solutions

Below is a link and a screenshot of this software



The Voice Man